Deliveries

Q. Will I get a refund after returning the package?

Yes, after returning the products you will get your refund.

Q. What information will be shown on my invoice?

After placing your order you should send to our email address, sales@acrilsports.com, the details

you wish to put on your invoice as well as the e-mail or address where you would like it to be sent.

Q. Methods and shipping costs?

After payment confirmation, the shipping will be made through DPD (parcel delivery courier service that works worldwide with door-to-door delivery) within 7 working days for Portugal and Spain, and in between 10 to 15 days for Europe and the rest of the world.

Q. How do you deliver an oversize package?

Packages until 30kg and 2 meters tall will be delivered door to door properly packaged. From 30kg each additional kg has an extra cost and the shipping method will be evaluated according to each case

Q. What are the shipping methods available?

The shipping will be made through DPD (parcel delivery courier service that works worldwide with door-to-door delivery) or through CTT express.

Q. Do you ship overseas?

We ship to Portugal, islands, Europe, and the rest of the world.

Q. There is something missing on my package.

In case an item is missing on your package, please contact us through our email, sales@acrilsprots.pt, and tell us which piece or item is missing and we will send it to you as soon as possible. When reporting what is missing you should attach a picture of the product that was sent to you.

Q. Payment Methods.

You can make your payment via bank transfer, PayPal or MBWay for Portuguese clients.

Q. How can I ask a specific question about a product?

You can send your question to our email address, sales@acrilsports.com

Q. How can I communicate my dissatisfaction?

Through our email sales@acrilsports.com.