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Shipping & Returns

We want your shopping experience to be simple and transparent. Below we explain how shipping, returns and exchanges work.

Shipping

  • Processing time: orders are prepared within 1 to 3 business days. Personalised products may take longer, depending on complexity.
  • Delivery time: in mainland Portugal, usually 2 to 5 business days after dispatch.
  • Shipping costs: calculated at checkout based on weight and destination. Free-shipping campaigns above a certain order value may apply.
  • Confirmation: you’ll receive an order confirmation email and, whenever possible, an estimated delivery date.

Right of withdrawal (returns)

Under consumer protection law (Decree-Law No. 24/2014), you have the right to withdraw from the contract within 14 days of receiving the product, without having to give a reason.

  • Products must be returned in good condition, with no signs of use, with their original packaging and tags.
  • The cost of the return is, unless stated otherwise, the customer’s responsibility.
  • Exception: made-to-measure or personalised products (for example, kit with a name/number or boards with specific customisation) are excluded from the right of withdrawal, except in the case of a defect.

How to return

  1. Send an email to sales@acrilsports.com with your order number and the reason.
  2. We’ll send you the return instructions.
  3. Once we receive and check the item, we process the refund.

Refunds

Refunds are issued using the same payment method used for the purchase, usually within 14 days of receiving and validating the return.

Exchanges

Need a different size or model? Contact us and we’ll help arrange the exchange as easily as possible.

Faulty products

If you receive a faulty or incorrect item, contact us within 30 days of receipt. You’re entitled to repair, replacement or refund, under the legal terms applicable to the conformity guarantee.